Introduction

At Aghne, the protection of your personal data is our priority. We are committed to ensuring that your data is processed securely and in accordance with applicable legal provisions.

This privacy policy informs you of the way in which your personal data is collected, used and protected by the company with the trade name “VIKTORIA PATOUKIAN” and the distinctive title “Aghne”, headquartered in Palaio Faliro, Attica, Odysseos str. 10, P.C. 17563. For any questions, you can contact us via e-mail at hello@aghne.com or by phone at +30
2168099599.

Our website (www.aghne.com) has been designed to provide easy and effective access to our information and services. Its use is subject to this Privacy Policy, the Terms and Conditions of Use, as well as the provisions of Greek, European and international legislation on the protection of personal data, including the General Data Protection Regulation (GDPR - Regulation 2016/679).

Controller & Data Protection Officer (DPO)

Aghne is the Controller of the personal data collected through our website. For any matter regarding the processing of your data or the exercise of your rights, you can contact us via:

• E-mail: hello@aghne.com
• Telephone: +30 2168099599
• Address: 10 Odysseos str, Palaio Faliro, 17563, Athens

Aghne applies strict security measures and manages your personal data with absolute respect for the law. Use of the website constitutes acceptance of this privacy policy.
For more information, please read our full policy in detail or contact us.

Collection of Data from Minors Under 18

The use of the website www.aghne.com is permitted only to adults. If you are under 18, you may browse our website, but you are not able to register personal data, create an account or make purchases. Our products and services are intended exclusively for adults.

Our company does not knowingly collect personal data from minors. If you are under 18, you may use our website only with the consent and supervision of your parent or guardian.

What Data Do We Collect from You?

To ensure that we provide you with the best possible service, it is necessary for you to provide us with certain personal information related to the use of our services. This data is kept completely secure and is used exclusively for the execution of your services and orders.

Important note: If you do not wish to provide the necessary personal data, it may not be possible to execute orders or contact you to resolve issues.

We collect only the absolutely necessary data, which is appropriate and relevant to the purpose of the processing. These include:

1. Data for Creating a User Account
- Required data:

• Name, Surname
• Email Address (Email)
• Phone
• Address (Street, City, Country, Postal Code)
• Password & Password Confirmation
• Acceptance of the Terms of Use & Privacy Policy

- Optional data:

• Newsletter Subscription

By creating an account, you have access to:
✔ Your account details and order history
✔ Easy and faster completion of future purchases
✔ Management of favorite products

2. Data for Order Execution
Whether you order as a guest or as a registered user, at least the following data is required:
- Required data:

• Name, Surname
• Email
• Phone
• Shipping address
• City, Country, Postal Code

- Optional information:

• Order comments

Then select the payment method and confirm your order. Credit and debit card details are requested upon completion of the order, only if you select the relevant payment method and concern exclusively their electronic transmission via a secure environment to the banking institution for the completion of the payment and only. When paying with a credit/debit card, your details are not stored by our company, but are transferred securely to the respective financial institution.

The company reserves the right to transmit the necessary data to third parties (carriers, cooperating payment companies, etc.) exclusively for the completion of your transactions.

3. Newsletter Subscription
With your consent, you can receive informative emails, promotions and special offers. You can unsubscribe at any time through your account or by sending an email to hello@aghne.com.

For more information, you can consult our Privacy Policy or contact us.

The newsletters include:
✔ Updates on the latest company news
✔ Information about our activities and products
✔ Special offers and promotional material
✔ Advertising content via email, SMS, Viber, Push Notifications, etc.

Product Return Form
A product return form is available on our website, which you can fill out in case you wish to return a product you have ordered. 
To process the return, the following information must be completed:
✔ Name & Surname
✔ Email & Phone
✔ Order Number & Date
✔ Name & Product Code
✔ Quantity
✔ Reason for return
✔ If the product has been opened
In addition, it is mandatory to confirm that you have read and accept the Product Return Policy.

Important Note:
The information you provide is used exclusively to process your return. Providing this information is necessary to complete the process. In case of failure to submit the required information, inaccurate data or a request to delete/restrict it, the return cannot be completed.

Collection & Processing of Personal Data

Why do we collect and process your data?
The Company collects and retains only the personal data that you provide to us voluntarily, in order to properly provide the services you desire. Specifically, your data is processed for the following reasons:
✔ Communication: Sending promotional material, newsletters and offers.
✔ Order Processing: Processing purchases and returns.
✔ Customer Support: Managing questions, requests and comments via the contact form.

The processing of your data is based either on your consent or on the performance of a contract (e.g. completing an order). Your data is used exclusively for the purpose for which you provide it to us and is only kept for the necessary period of time.

Newsletters: The data is kept until you withdraw your consent, which you can do at any time. Revocation does not affect the lawfulness of the previous processing.

Orders & Returns: The data is kept for a reasonable period of time, in accordance with our legal and contractual obligations.

With whom do we share your data?

Access to your personal data is exclusively granted to authorized personnel of the Company, who are bound by an obligation of confidentiality. The Company does not disclose your personal data to third parties without your prior notice and consent (where required), unless disclosure is required by law. Exceptionally, we disclose your data to persons who provide us with services in connection with the fulfilment of the purposes for which you provided us with this data.

Indicatively:
✔ Trusted partners for sending informational and promotional material.
✔ Email service providers and newsletter sending platforms.
✔ Carriers, distributors and vendors for the execution and delivery of your orders.
✔ Financial institutions or payment service providers.

Additional Information on the Provision of Your Data

The provision of your personal data that are classified as mandatory is necessary for the performance of our services. In case of refusal to provide this information, it will not be possible to:
✔ Process the order or return products.
✔ Send informational and promotional newsletters in any form (printed, e-mail, telephone communication, etc.).
✔ Respond to questions or requests you submit through the contact form.

The collection of this data is intended solely for your proper service and the smooth operation of our services.

Exceptions to the Privacy Policy

Use of Social Networks
The Company's website includes social network icons, which are connected to external servers of the respective platforms. This connection is activated only if you click on one of the icons, thereby expressing your consent to connect to the respective social network provider.

Once you have entered your personal access details on these platforms:
- You leave the Company's site and our sphere of control.
- The Company does not record which platforms you choose to activate.

For more information about the collection, use and processing of your data by social networks, as well as your rights to protect your privacy, please refer to the privacy policies of the respective platforms. This data protection policy does not apply to these services.

Your Rights

In accordance with applicable law, you have the right to:
✔ Access & Information: Know what personal data we hold and how we process it, as well
as to receive a copy of it.
✔ Correction: Request the correction or updating of your personal data, if it is inaccurate or incomplete.
✔ Erasure: Request the deletion of your data, unless there is a legal obligation or other egitimate reason for its retention.
✔ Restriction of processing: Request the restriction of the processing of your data, if you dispute its accuracy or the lawfulness of the processing.
✔ Objection: Object to the processing of your data, except in cases where you have given explicit consent (e.g. for newsletters), which you can withdraw at any time.
✔ Data portability: Request the transfer of your data to another controller (right to portability).
✔ Withdrawal of consent: Withdraw your consent at any time, without affecting the lawfulness of the processing carried out before the withdrawal.

To exercise any of the above rights, you can contact the Company via e-mail: hello@aghne.com or by phone at 216 8099599.

Submitting a Complaint

In case you believe that the processing of your data violates the law, you have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr):
Telephone: (+30) 210 6475600
Fax: (+30) 210 6475628
E-mail: contact@dpa.gr
We would appreciate, however, if you would give us the opportunity to resolve any of your concerns before appealing to the Authority.
The Company will make every effort to respond to your request within 30 days. If more time is required, we will inform you in a timely manner.

Privacy Policy Updates

The Company is constantly developing and improving its website and services, which may result in changes to this Privacy Policy. We recommend that you check this policy periodically for any updates.
Any changes will be effective immediately upon their publication on our website. Your continued use of the website constitutes acceptance of the changes to the Privacy Policy.